I need a gravel bike under £1,500.
Citrus-Lime Cloud POS and Cloud MT
Website chat for Citrus-Lime shops.
Customers ask “Is my bike ready?” and “Have you got it in a medium?” on your website. It answers from Cloud POS and Cloud MT, and can pass the rest to your team.
Turbo Agent is independent of Citrus-Lime.
What customers ask it
“Which bike should I buy?”
It recommends from your Cloud MT catalogue, with live stock.“Have you got my size?”
It checks which of your shops has it, from Cloud POS.“Where’s my order?”
They give the order number and email, and see its status from Cloud POS.“Is my bike ready?”
It checks the workshop job in Cloud POS, and links to Book My Bike In for a booking.“Can I speak to your team?”
It can pass the chat to your team, with a summary.
Try the Liv Devote 1. It’s comfy on the commute, takes a rack and mudguards, and our York shop has one in stock.
What you need
You do
Your team gets the rest
- Passed chats wait in your inbox with a summary and a suggested first reply.
- Turn on alerts and your phone tells you. On an iPhone, add Turbo Agent to your home screen first.
- Outside your support hours, it takes the customer’s email so you can reply when you’re back.
Questions
Can I check its answers before it goes live?
Yes. Enter your website and ask it your customers’ questions in Try it. Nothing appears on your website until you publish and the code is added.
What do I need to connect it?
Cloud MT needs your Cloud MT email and password, and your website address. Cloud POS needs an API key, which Citrus-Lime support gives you.
What does it cost?
From £39 a month for 150 chats. Every plan starts with 14 days free, and you don’t need a card.
What if it can’t answer?
It says so instead of guessing. With passing chats turned on it offers your team, and outside your support hours it takes the customer’s email.
Does someone have to be online?
No. It answers day and night. A chat passed to your team outside your support hours waits with the customer’s email, and you reply when you’re back.
Can a customer see someone else’s order?
No. They need the order number and the email on the order, and both have to match. Notes and prices on the order are never shown.
Does it change my website?
No. It adds a chat button in your colours. The same code counts page visits for Insights, which you can turn off.
How do I take it off?
Select Unpublish in Turbo Agent and the chat button goes from your website until you publish again.
Does it show courier tracking?
No. It shows the status held in Cloud POS, such as Dispatched or Ready to collect, with the items and your shop’s phone number.
Is Turbo Agent part of Citrus-Lime?
No. Turbo Agent is made by Langton Digital Ltd and is independent of Citrus-Lime. It connects to Cloud POS and Cloud MT with the access you give it.